Help Desk Specialist (Level I)

US-FL
Job ID
2015-1879
# of Openings
2
Category
Information Technology
Clearance
Public Trust
Work Authorization
US Citizens, preferred

Overview

VariQ has an exciting opportunity for a highly qualified Help Desk Specialist (Level I) to support the US Citizenship and Immigration Services - Verification Information System (USCIS–VIS) effort in Melbourne, FL.

 

Additional Information:

  • Location: 3000 N. Wickham Road, Melbourne, FL
  • Salary: Dependent upon experience
  • Security Clearance: ability to attain a public trust clearance is required
  • Available: ASAP

Responsibilities

The Help Desk Specialist:

  1. Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications, mobile device and tablet support, and remote support.
  2. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
  3. Utilizes excellent oral and written communication to help resolve issues in a timely manner.  Elevates problems/tickets as needed to correct person.
  4. Ability to research complex VoIP solutions and create accounts for staff as needed.
  5. Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications, mobile device and tablet support, and remote support.

  6. Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

  7. Utilizes excellent oral and written communication to help resolve issues in a timely manner.  Elevates problems/tickets as needed to correct person.

  8. Ability to research complex VoIP solutions and create accounts for staff as needed.

Qualifications

Required:

 

Associate’s Degree or higher and/or 1+ years of experience. Must be able to obtain a DHS/USCIS EOD Suitability Clearance.

 

 

VariQ is an equal opportunity employer.

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