• IT Support Specialist

    Job Locations US-MD-Rockville
    Job ID
    2017-2664
    # of Openings
    1
    Category
    Information Technology
    Work Authorization
    US Citizens, preferred
  • Overview

    VariQ has an exciting opportunity for a highly qualified IT Support Specialist to support our VariQ office in Maryland.

     

    Additional Information:

    • Location2600 Tower Oaks Blvd Suite 300 Rockville, MD
    • Salary: Dependent upon experience
    • Security Clearance: none
    • Available: ASAP

    Responsibilities

    Primary responsibilities will be providing initial point-of-contact and support triage for all corporate IT Support needs supporting approx. 250 end users, incident management to include: case creation, escalation and resolution documentation using Microsoft System Center Service Manager (SCSM). Additionally the candidate will perform Asset Management activities using our Configuration Management System (CMS) on SCSM to include: asset ownership assignments, asset ownership transfers & full inventory audits. The candidate must be professional, friendly and personable with excellent communication and writing skills as this position will require a large amount of communication via email, telephone and in person.

    Qualifications

    Required Skills:

    • 1-3 years configuring and troubleshooting Microsoft Operating Systems (Windows 7, 8.1, 10)
    • 1-3 years administering Microsoft Office applications
    • 1-3 years with PC and Laptop hardware (upgrading, building, replacing, etc.)
    • Experience installing and configuring software on laptops and desktops.
    • Familiar with Networking concepts (DHCP, DNS, VPN, WiFi, etc).
    • Experience using a Ticketing system for technical support (e.g. Remedy, Symantec ProcessManager, System Center Service Manager)

     

    Education / Certifications:

    Any applicable training, certifications or college will be evaluated and in most cases will improve the candidates rating. Some example certifications for this position would be: CompTia A+ or Network+, MCP, MTA, MCITP, CCNA.

     

     

     

    VariQ is an equal opportunity employer.

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