VariQ has an exciting opportunity for a highly qualified Software Engineer to support the LDSI effort with the US House of Representative in Washington, DC.
Leading global Technology company seeking an Application Support Engineer to join a fast-paced IT and Software Escalation team supporting multiple high profile government customers on Capitol Hill and nationwide. This team member will be part of a centralized technical customer service center which supports and develops proprietary web-based database applications.
The Application Support Engineer will investigate and resolve reported software defects and performance issues, develop solutions, review customer software enhancement requests and design custom SQL reports based on customer requirements. As a technical leader, he or she will provide guidance and coaching for the first line helpdesk staff to increase technical knowledge and skills across the team. He or she will be a Tier 2/3 resource within our customer support team. Interactions include end-user support, collaboration with various levels of management across teams as well as documentation of solutions in ticketing systems and frequently asked questions.
VariQ is an equal opportunity employer.