VariQ has an exciting opportunity for a highly qualified Tier 2 Helpdesk Manager / Analyst to support the DOS project in Washington, DC. The ideal candidate will lead a Help Desk operation that provides phone and email based helpdesk support services to end users of a global human resources management system based on PeopleSoft HCM. All communications will be logged in an online trouble ticketing system. Strong leadership and communication skills and a genuine desire to assist clients are key attributes of the right candidate.
Role, Expectations & Deliverables
This is a hands-on role involving leading and supporting Help Desk staff in following established procedures to provide phone, email, web, and in-person support to users in the areas of desktop applications for all types of computer systems, and applications
Possess good communication skills to interface with help desk staff and users requesting help.
Ideal candidates will be able to:
Relevant Bachelor’s Degree, Computer Science, Engineering, Math, Business, Communications
Experience working with PeopleSoft HCM or other enterprise business application is a plus
Experience working with trouble ticketing systems such as Remedy and ServiceNow is a plus
6+ Years in Tier 2 Help Desk in Helpdesk, Functional/Business Analyst
3+ Years Managing a Global Help Desk
Excellent analytical, problem solving, organizational, communication
Clearance Requirement: Secret Clearance Required
Applicants selected will be subject to a security investigation and must meet eligibility requirements to obtain and maintain a Secret clearance.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with VariQ (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
VariQ is an equal opportunity employer.