Helpdesk Technician

Job Locations US-DC
Job ID
# of Openings
Information Technology
Work Authorization
US Citizens, preferred


VariQ has an exciting opportunity for a highly qualified Helpdesk Technician to support the DOS project in Washington, DC.


Additional Information:

  • Location: Washington Metro Area
  • Salary: Dependent upon experience
  • Security Clearance: Secret
  • Available: within 30 days


Helpdesk Technicians perform duties which provide prompt and accurate support and troubleshooting assistance to users of computer applications. They log, diagnose, troubleshoot, resolve and assist users in accomplishing tasks.


Duties typically include activities such as:

  • Promptly respond to requests for assistance with the application in person, via phone, and electronically;
  • Appropriately diagnose and resolve application issues;
  • Accurately and completely record requests and issues;
  • Follow all procedures and redirect issues when appropriate;
  • Prepare reports;
  • Analyze trends and make recommendations; and,
  • Remain current with application changes.



3-6 Years’ experience is required with specialized experience, which shall be recent (within three years) and comprised of performing the duties in support of PeopleSoft HCM 8.3 or greater product suite and tool set. Experience shall demonstrate knowledge of PeopleSoft HCM components such as HR, Payroll, Benefits, and Time Administration. Experience shall also demonstrate thorough knowledge of either Performance Management or Talent Acquisition Management. In addition, experience shall demonstrate exceptional communication skills with users using telephone and eMail.


Education: This position requires a BS degree in Computer Science, Information Systems, Business, Engineering or related fields.



VariQ is an equal opportunity employer.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed