• Technical Team Lead

    Job Locations US-DC
    Job ID
    2018-3187
    # of Openings
    1
    Category
    Information Technology
    Work Authorization
    US Citizens, preferred
  • Overview

    We are seeking a talented, well rounded IT Team Lead who specializes in desktop support related technologies to join our team.  Our business entity has traditionally offered longer term job stability compared to most government contracting environments.  This position is for a team lead for 10 IT Services Team members who provide support to the offices of Members of Congress, Committees and Leadership, and Administration.   Because of the tenure we have supporting our customers and the variety of customer needs we fulfil, we can offer a career path that extends beyond the confines of this position.

     

    Additional Information:

    • Job TitleTechnical Team Lead (Supporting a range of technologies, including but not limited to computer desktops, mobile devices, printers, Active Directory, and Microsoft software applications)
    • Location: Southwest Washington, DC
    • Salary: Dependent upon experience
    • Security Clearance: None
    • Available: ASAP

     

    Responsibilities

    Job Duties

    • Working together with a self-motivated team to organize daily tasks and facilitate meeting customer commitments, on a range of technology projects
    • Facilitating communication within the team, that strengthens the excellent support we provide to our important customer
    • Organizing the capture and documentation of procedures for optimization
    • Providing quality checks for services provided to ensure consistency and accuracy
    • Identifying opportunities to improve, and working with the team to implement and adopt improvements
    • Facilitating the adoption of best practices, tools, and methods that support customer satisfaction and promote working together as a team
    • Other duties, as needed, leveraging leadership methods to achieve positive results

     

    Qualifications

    Required Skills & Minimums:

    • Technical Degree or the equivalent combination of education, training, and experience
    • Must be able to obtain a Public Trust
    • 3 years’ experience as a team lead supporting end user technologies (demonstrated work experience performing above noted functions, to include new hire training)
    • Has 5-10 years’ prior end user support experience (in addition to 3 years directly related to IT Team Lead) and is well versed at handing technical escalation from end user support staff
    • Ability to stay organized, multi-task, and maintain good performance and a good attitude in a fast paced and dynamic environment
    • Strong communication and customer service skills (internal & external @ varied levels of org chart)
    • Intimate knowledge of desktop computer imaging and deployment methods, end user support and hardware repair for Windows and Apple computers and laptops, activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices
    • Basic familiarity with PowerShell scripting, Windows Active Directory, and IT Security as to how it can be applied to solve customer problems and provide end user support

     

     

    VariQ is an equal opportunity employer.

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