• Junior IT Manager

    Job Locations US-DC
    Job ID
    2018-3187
    # of Openings
    1
    Category
    Information Technology
    Work Authorization
    US Citizens, preferred
  • Overview

    VariQ has an exciting opportunity for a highly qualified Jr. IT Manager to support our client in Washington, DC.

     

    Additional Information:

    • Location: Southwest Washington, DC
    • Salary: Dependent upon experience
    • Security Clearance: None
    • Available: ASAP

     

    Responsibilities

    • Provide oversight and organization to a ~10 member desktop support team, including escalation support
    • Forecast future workload and projects, and actively manage resources to effectively complete urgent items in a timely manner
    • Conduct macro analysis of project needs and areas for improvement, and present technical and administrative solutions to management
    • Maintain team workflow and schedule to ensure customer needs are met
    • Provide concierge support and troubleshooting to VIP customers
    • Deliver regular updates to management on productivity, challenges, and customer satisfaction
    • Assist as necessary in the resolution of urgent desktop support tickets

    Qualifications

    Required Skills:

    • 7+ years in desktop and/or call center support, including experience troubleshooting Windows, Microsoft applications, mobile devices, and enterprise networks
    • 1+ year as desktop support team lead, deputy project manager, etc.
    • Excellent written and verbal communication skills
    • Excellent organizational skills, and ability to prioritize competing tasks
    • Ability to interface with VIP customers and provide outstanding customer support

     

    Desired Skills:

    • Bachelor’s Degree in IT or related discipline
    • Related IT certifications (Microsoft, CompTIA, ITIL)
    • Previous project management/coordination experience strongly desired

     

     

    VariQ is an equal opportunity employer.

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