• IT Helpdesk Escalation Technician

    Job Locations US-VA
    Job ID
    2018-3267
    # of Openings
    1
    Category
    Helpdesk
    Clearance
    Public Trust
    Work Authorization
    US Citizens, preferred
  • Overview

    Fast paced leading Global Technology Company supporting Capitol Hill looking for Software Support Helpdesk Analysts to join our team during the upcoming Congressional transition.  In the months immediately following the November general elections, our company sees a surge of activity in support of Congressional members preparing for the new term.  Our team must be ready to support new Congressional Members as they prepare to start their service in the New Year. 

    Scope/Description:

    This task requires one IT Helpdesk Escalation Technician to provide remote support by telephone and email in the installation and troubleshooting of computer equipment as well as end-user support for remote Congressional customers.  Technician must have strong customer service, communication, organizational and troubleshooting skills. The candidate will be coordinating with non-technical staff in starting up new District Office locations and will guide onsite technicians over the phone in performing hands-on hardware work.

     

    Additional Information:

    • LocationFairfax, VA 22031
    • Salary: Dependent upon experience
    • Security Clearance: Must be able to obtain a equivalent of a public trust clearance 
    • Available: ASAP
    • Hours: Shift schedule will be implemented typically between the hours of 8am and 8pm, Monday- Friday. However, flexibility in schedule will be required including evening work as late as 9 PM when required and occasional weekend and holiday work.

    Qualifications

    Required skills:

    • Three years experience providing IT desktop support with a minimum of one year in a call center environment.
    • Understanding of computer imaging, installation, and set-up via remote connection in an enterprise network.
    • Ability to create and manage Active Directory users and computers and Exchange mailboxes.
    • Knowledge of and ability to support and troubleshoot Windows 7 and Windows 10 OS.
    • Ability to troubleshoot Microsoft Office 365 users including Outlook, Word, Excel and One Drive.
    • Demonstrated ability to troubleshoot connectivity and configuration for VPN users.
    • Must have basic understanding of WAN/LAN terminology, i.e., subnets, firewalls, IP ranges, ports, etc. with ability to troubleshoot connectivity for office locations.
    • Experience using incident and service request tracking software, i.e., Remedy or other ticketing system.
    • Familiarity with configuration of mobile devices such as iPhones, iPads, Android and Familiarity with Mac/Apple OS X with or without a Windows VM (boot camp or Parallels/VMWare)

     

    Desired Skills:

    • Experience with CRM software support
    • Microsoft Certified Professional (MCP)
    • A+/Net+ Certified
    • Macintosh/Apple certification, ACMT, ACSP or other.

     

     

    VariQ is an equal opportunity employer.

     

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