• Business Analyst

    Job Locations US-DC
    Job ID
    # of Openings
    IT Security
    Public Trust
    Work Authorization
    US Citizens, preferred
  • Overview

    VariQ is seeking a highly qualified Business Analyst to support our client.


    Additional Information:

    • Location: 145 1st Street, N.E. Washington, DC
    • Salary: Dependent upon experience
    • Security Clearance: Public Trust
    • Availability: Candidate must be available to start on the project within two weeks of acceptance. 


    The ITSM Business Analyst will be responsible for the following:

    - Leads business process and workflow analysis and creates documentation

    - Performs process design, modeling and implementation

    - Performs process performance reporting and metrics analysis

    - Performs business process improvement, optimization

    - Support ISO 2000 and ITIL processes.


    The ITSM Business Analyst will also support the following:

    - Provide support to ISO 20000 process owners through modification of Remedy or MyIT configuration as approved by the

      Remedy Change and Configuration board as well as in response to general inquiries on configuration, data extracts, or

      standard reports

    - Provide user support including application training, updating of existing training materials and preparation of job aids to

      support users.

    - Maintain project management and operations documentation that promotes and demonstrates sound technology

      management practices, including updated operations manual, knowledge base, user support guides, training materials,

      job aids, configuration control, minutes, agendas, project schedule, risk log, and other appropriate information that is

      relevant, pragmatic, and tailored to the size, complexity, and activity.

    - Develop migration plan and execute tasks to support migration of Remedy to the cloud or to a successor ITSM suite as

      requested by the Government


    Education and Experience Required:

    - Bachelor's degree

    - 8 years of related experience

      Public Trust



    VariQ is an equal opportunity employer.


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