• Junior Desktop Support Tech

    Job Locations US-DC
    Job ID
    # of Openings
    Work Authorization
    US Citizens, preferred
  • Overview

    VariQ has an exciting opportunity for a highly qualified Junior Desktop Support Tech to support the US House of Representatives in Washington, DC.


    Job Description: Perfect entry level job for a candidate who is eager to learn and support our team of senior desktop support technicians. This entire team is assigned to a select group of member offices and serves as their primary system administrator responsible for proactive IT maintenance and technical problem solving.


    Additional Information:

    • Location: Southwest Washington, D.C. (accessible from the Blue, Orange, and Silver Metro-Rail Stations). No option for remote work.
    • Salary: Dependent upon experience
    • Security Clearance: None
    • Available: within 30 days
    • Working Shift: The candidate will be working a standard shift, 40 hours per week, Monday – Friday, between the hours of 8am – 5pm, specific work hours to be determined upon hire.


    Service to our US House customer includes, but is not limited to:

    • Imaging and deploying workstations for Members and their staff
    • Providing ongoing technical support to US House offices that are using a variety of systems and software, including Windows 10 and Windows 7 operating systems, as well as some MAC OS.  
    • Administering routine maintenance for computer systems that will improve performance, reliability, security and longevity.
    • Providing support for House offices in installing and using House supported software, including messaging client software, word processors, web browsers, anti-virus software, and proprietary House applications.
    • Ability to interact with Executive Level Customers and management in resolving technical problems on an emergency basis.
    • Providing consulting support to the assigned member offices about the newest technologies and how they best fit the office’s needs.
    • Conferring with senior engineering staff to resolve more complex problems.


    Candidate Specific Requirements:

    • Bachelor’s degree in Computer Science, Information Systems or related field.
      • Course work to cover computer maintenance, troubleshooting logic, computer internal component relations, basic programming, understanding and possibly hands-on experience imaging Windows machines
    • Flexibility to work 8 hour shift between the hours of 7am to 9pm, including some weekends.
    • Must have excellent written and verbal communication skills.
    • Outgoing personality, with a proactive customer service attitude.
    • Related IT certification preferred (CompTIA certs, Microsoft IT certs).


    Additional Desired Skills

    • 1 year minimum experience providing Tier I and Tier II end user support.
    • Experiencing using MDT for imaging workstations.
    • Experience with Office 365 Cloud migration.
    • Relevant Experiencing Supporting MAC OS users with Boot Camp or Parallels software.
    • Experience with Office 365 Cloud migration.
    • 1 year minimum supporting/troubleshooting experience supporting clients using remote access software.


    VariQ is an equal opportunity employer.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed