VariQ

Executive Computer Support Technician

Job Locations US-DC-Washington DC
Job ID
2019-3460
Posted Date
7/23/2019
# of Openings
2
Category
Information Technology
Work Authorization
US Citizens, preferred
Type
Contract - W2

Overview

VariQ has an exciting opportunity for a highly qualified Executive Computer Support Technician to support the US House of Representatives in Washington, DC.

 

Additional Information:

  • Location: Capitol Hill, DC
  • Available: ASAP
  • Security Clearance: must be able to attain a public trust

Responsibilities

  • Must be able to troubleshoot PCs, MACs, mobile devices, printers, and multifunction devices on site with executive level customers.
  • Possess an advanced level of knowledge working with various Windows, Mac OS, iOS, and Android operating systems software, as well as strong foundational knowledge of computer hardware and computer networking.
  • Able to interact with executive-level customers and management in resolving technical issues.
  • Provide consultative services to help customer plan their IT budget and procurements.
  • Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity. 
  • Provision and deploy computers and mobile devices.
  • Maintains a high degree of technical knowledge in order to act as a subject matter expert (SME) for solving user problems that require an advanced level of support.
  •  Must have the ability to work independently, proactively and within a team environment.  Strong self-management of time and customer prioritizations are crucial.
  • Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs.

Qualifications

  • Be available M-F, flexible schedule and be available to respond to cell phone/emails after hours as needed.
  • Ability to provide 3 professional references required.
  • 3 years minimum experience with Microsoft Windows and Office o Strong familiarity with Windows 10 & O365.
  • 2 year minimum experience with MAC OS computer support.
  • 3 years minimum experience supporting Mobile devices (iOS & Android).
  • Strong familiarity with PC command prompts and associated network troubleshooting.
  • 2 year minimum experience using remote access tools and strategies to support offsite customers.
  • 2 year minimum experience supporting customers using remote connectivity (VPN).
  • Must have excellent written and verbal communication skills and ability to provide executive level technical support.
  • Ability to attain a Security Clearance (public trust).
  • Certificate Requirements: CompTia Certifications (A+/Net+/Security+) preferred but not required. Related IT certifications preferred but not required.
  • Related College degree preferred but not required.
  • Must have the ability to transport laptop/work equipment to and from work and home in order to support remote work, if required.

 

OTHER DUTIES

  • This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
  • While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. 

NOTE

  • All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

 

VariQ is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected class. We consider diversity and inclusiveness to be core to our culture, and central to our commitment to fostering an empowering and supportive workplace.

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