• Help Desk Specialist

    Job Locations US-VA-McLean
    Job ID
    # of Openings
    Work Authorization
    US Citizens, preferred
    Contract - W2
    Posted Date
  • Overview

    VariQ has an opening for a Help Desk Specialist supporting a client located in McLean, VA


    Additional Information:

    • Security Clearance: none
    • Salary: dependent upon experience
    • Available: upon award, currently in proposal stage


    • Review respond to and resolve IT support and service requests submitted via email, self-service, walk-in, instant message or phone at first contact with the end-user.  The contractor shall troubleshoot and fully document service requests that cannot be resolved on the first call in the ServiceNow system. The call will then be escalated to a tenured IT Support Specialist or a Subject Matter Expert.
    • Receives, document, assigns, refers and processes all customer requests for services and information using the ServiceNow system.  Follows incidents from start to finish.
    • Provide support for conferences, training and other events including, but not limited to: setting up and taking down audio, video and other equipment as needed.
    • Distribute and set up assets including laptops, docking stations, monitors, mobile devices and other IT equipment.
    • Prepare associated documentation when required. Conduct one-on-one end-user training on devices and software based on established procedures.


    • A technology-related bachelor’s degree or at least two (2) years of demonstrated experience providing end user support in a professional environment
    • Skill in the use of computers, networks, Microsoft Office Suite, Microsoft Windows.
    • Able to communicate clearly and effectively with customers in person, by email, or via phone. 
    • Able to acquire skills in specialized software applications that are used throughout FCA.
    • Demonstrated experience working as a part of a team


    VariQ is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



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