VariQ

  • Help Desk Specialist

    Job Locations US-VA-McLean
    Job ID
    2019-3503
    # of Openings
    1
    Category
    Helpdesk
    Work Authorization
    US Citizens, preferred
    Type
    Contract - W2
    Posted Date
    08/29/2019
  • Overview

    VariQ has an opening for a Help Desk Specialist supporting a client located in McLean, VA

     

    Additional Information:

    • Security Clearance: none
    • Salary: dependent upon experience
    • Available: upon award, currently in proposal stage

    Responsibilities

    • Review respond to and resolve IT support and service requests submitted via email, self-service, walk-in, instant message or phone at first contact with the end-user.  The contractor shall troubleshoot and fully document service requests that cannot be resolved on the first call in the ServiceNow system. The call will then be escalated to a tenured IT Support Specialist or a Subject Matter Expert.
    • Receives, document, assigns, refers and processes all customer requests for services and information using the ServiceNow system.  Follows incidents from start to finish.
    • Provide support for conferences, training and other events including, but not limited to: setting up and taking down audio, video and other equipment as needed.
    • Distribute and set up assets including laptops, docking stations, monitors, mobile devices and other IT equipment.
    • Prepare associated documentation when required. Conduct one-on-one end-user training on devices and software based on established procedures.

    Qualifications

    • A technology-related bachelor’s degree or at least two (2) years of demonstrated experience providing end user support in a professional environment
    • Skill in the use of computers, networks, Microsoft Office Suite, Microsoft Windows.
    • Able to communicate clearly and effectively with customers in person, by email, or via phone. 
    • Able to acquire skills in specialized software applications that are used throughout FCA.
    • Demonstrated experience working as a part of a team

     

    VariQ is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed