• UC Subject Matter Expert

    Job Locations US-DC-Washington DC
    Job ID
    # of Openings
    Information Technology
    Work Authorization
    US Citizens, preferred
    Contract - W2
  • Overview

    VariQ has an exciting opportunity for a highly qualified UC Subject Matter Expert to support the USCIS Enterprise Infrastructure Operations Support Services (EIOSS) in Washington, DC.


    Additional Information:

    • Salary: Dependent upon experience
    • Security Clearance: ability to attain an active DHS EOD required
    • Availability: upon award, currently in proposal stage


    • Integrate, configure, manage, operate, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype
    • Validate delivery performance through the analysis of packets, protocols and QoS functionality for all services using service optimization and NetFlow analysis Respond to and work on all critical/high-profile UC referred issues and tickets
    • Provide key interoperability and functional testing with engineering teams, and assist with their expertise in furtherance of unified communications support goals with vendors and other subject matter experts
    • Respond to and initiate restoral actions on all the UC service support systems
    • Provide guidance for the field technicians for all daily incident handling and restorative issues
    • Document all UC systems, provide input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems
    • Participate in a rotational shift to ensure there is one SME on shift at all times
    • Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
    • Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services
    • Provide training, webinars, whitepapers as necessary to customers and on demand
    • Communicate proactively and effectively with customers


    These positions are expected to have the equivalent skills of Cisco CCNP Collaboration or higher certification, experience in all UC systems specified above, experience in VoIP and have at least 5 years’ experience in a Unified Communications environment.  These positions are the experts when it comes to the operations, maintenance and daily analysis of performance of all the USCIS Core Unified Communications hardware and software system required for UC operations to be successful in its mission, and are the key individuals responding to and initiating restoral actions on all the UC service support systems.  These positions are expected to be responsive and work on all critical/high-profile UC referred issues and tickets



    VariQ is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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